You have questions – we have answers
All the important details for your trip can be found on the PDF ticket that is available for download after you have completed the booking process. You will also receive a copy by e-mail. Your travel details are also available in your customer account under “Retrieve my booking”.
You are permitted 1 carry-on bag (backpack or handbag, not a suitcase) and 2 pieces of luggage free of charge.
Yes, the lower level of all of our buses is accessible without stairs. The restroom is also located on the lower level.
There are a number of good reasons to set up a customer account: you can manage your personal information, you can collect Pinkbus trips (and take every 10th trip for free!) and it is easy to change your bookings.
You can pay online via Paypal, direct debit or credit card. Or you can buy a ticket from the driver in cash or by direct debit/credit card. There are no processing fees for payments made using these payment methods.
Carry-on bags: Your carry-on item can have a maximum weight of 7 kg. Please be aware that the overhead bin on the bus cannot hold more than a small backpack or a purse. It is not large enough for a suitcase. Large carry-on items such as trekking backpacks have to be stowed in the luggage compartment.
Luggage: The total dimensions of each piece of luggage may not exceed 160 cm (width + height + depth). Each piece of luggage may weigh no more than 20 kg.
Special luggage: Sports equipment, instruments, etc., are considered standard pieces of luggage as long as they remain within the above-mentioned dimensions.
Yes, all of our buses are outfitted for passengers with reduced mobility and have two wheelchair seats. Simply choose one of the seats designated for wheelchair users when booking your ticket. We will confirm the wheelchair seat by e-mail to ensure compliance with all legal transport requirements. The wheelchair or walker can also be stowed in the luggage compartment.
All of the buses in our fleet are the same model bus and feature state-of-the-art engines and amenities to ensure your comfort. All of the buses have free Wi-Fi, power outlets, reading lights, an on-board restroom, air conditioning and extra legroom. You can find more information about our fleet of buses here.
You can either create an account directly after booking by choosing a password or you can register at any time in the log-in area of the Pinkbus website.
Yes, anyone who spontaneously decides to buy a ticket on the bus, can do so from the driver in cash or by direct debit/credit card. The driver will assign you a seat. The advantage of booking online is that you can choose your own seat.
You can change your booking up to 48 hours before the scheduled departure time. Simply log in to your customer account and click on “My booking” –> “Retrieve my booking” –> “Change booking”. It is not possible to cancel your booking.
Please note: You can only change the date of your trip, not the place of departure or arrival and not the name of the traveller. Rebooking is only possible if you have booked your trip on Pinkbus.de. If you have booked a Pinkbus trip via a third party provider such as Omio or From A to B, rebooking is not possible. Also, you only have the advantage of a free seat reservation if you purchase your ticket via our booking platform (www.pinkbus.de/en).
Yes, you can choose a different seat simply by changing your booking online. To do so, log in to your customer account and click on “My booking” –> “Retrieve my booking” –> “Change booking” and simply book the same bus with a different seat.
In order to be able to transport the wheelchair in the passenger area (i.e. not in the luggage compartment), the wheelchair must meet the German EN 12183 or EN 12184 standards. The width may not exceed 70 cm and the length 120 cm. The total maximum weight is 300 kg.
You can request a new password in the log-in area. If you are not able to sign in for some other reason, we will be happy to personally assist you. Just fill out our contact form.
No, an unused ticket expires unfortunately. You can change your booking up to 48 hours before the scheduled departure. Please also check our answer to “How do I cancel or change my booking?”.
If you would like to book a wheelchair seat, simply reserve one of the designated seats when booking your ticket. We will confirm the wheelchair seat by e-mail to ensure compliance with all legal transport requirements. Should you be traveling with an accompanying person, please let us know via our contact form so that we can book a free trip for this person.
As the drivers are required to observe the legally mandated driving times and rest periods, a short break of maximum 30 minutes will be taken at a rest stop on long bus routes. However, there will be no additional stops to pick up new passengers.
Not yet, unfortunately, but we are working on it!
You can book tickets online up to 10 minutes before the scheduled departure time or buy them directly from the driver. A booking can be changed online via your customer account up to 48 hours prior to departure. Please also check our answer to “How do I cancel or change my booking?”.
Unfortunately that is not possible at this time.
If you are accompanied by a guide dog, please notify us in advance via our contact form. We will reserve a seat next to you for the dog. The dog will of course travel free of charge.
Seat belts are required on the bus. All vehicles have been inspected by the Technical Inspection Agency (TÜV) and undergo regular service. The drivers have completed special training in passenger transport and receive regular further training. They are required to observe the legally mandated driving times and rest periods. The vehicles have been outfitted with the latest safety systems. You can find more information about our fleet of buses here.
After you have completed the booking process, you will receive a booking confirmation via e-mail (PDF attachment). You don’t have to print it out, just show it to the driver on your smartphone or tablet. You can also retrieve your ticket on the Pinkbus website using your booking code and e-mail address. This is possible even you haven’t set up a customer account.
If you have set up a customer account, then you have unrestricted access to your PDF ticket in your personal customer area and can add it to your Apple Wallet.
Should you have lost the confirmation e-mail and the booking code or be unable to log in to your account for some other reason, please contact us via our contact form.
Yes, a wheelchair can either be stowed in the luggage compartment or you can book a wheelchair seat on the bus. We will confirm the wheelchair seat by e-mail to ensure compliance with all legal transport requirements. See also our FAQ item “Traveling with a disability”.
Currently you can book Pinkbus tickets up to one month in advance.
We are sorry, but animals may not be transported on the bus. The only exceptions are guide dogs and service animals.
We are delighted that you would like to travel with a larger group of people. You can book a trip for up to 9 people via our regular booking process. Please use our contact form if more want to come along. We will reserve as many seats as you need.
Fill out the form on our lost and found page to give us a description of the item you have lost. We will notify you as soon as we find it. Even if we do not find the item, we will contact you within 14 days.
Sure, just enter the name of the passenger during the booking process.
As the costs for transport and seat have to be covered by our unchanging low standard price per trip, children pay the same fare as adults.
For children ages 0 to 3, you must bring a car seat that can be secured with a three-point seat belt. The following seats on the Pinkbus are outfitted with a three-point seat belt:
Lower level: 19A, 19B
Upper level: 1A, 1B, 1D, 1E, 12D, 12E, 16C
Please reserve one of these seats for your child.
Children up to 8 years must be accompanied by an adult.
Children between 8 and 15 years may travel unaccompanied with a declaration of consent from a parent or legal guardian. You can find a declaration of consent form on our page traveling with a child.